bazzi Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how bazzi collects your information, what it is used for, and how it is stored with strict security measures.
This Privacy Policy ("Policy") clearly describes how your personal information is handled when you use the bazzi platform. By using bazzi's services, you are considered to have accepted the terms of this Policy. Please read it carefully. Reading our Terms and Conditions alongside this Privacy Policy will give you a clear understanding of the full terms of use.
What Information Is Collected
We collect various types of information when you register, log in, and use services on the bazzi platform. This information falls into two main categories:
a) Information You Provide Directly:
- Name, date of birth, and national ID number
- Mobile number and email address
- Bank or mobile banking account details (bKash, Nagad, Rocket, Upay)
- Password provided by the user (stored in encrypted form)
- Any information provided when updating your profile
b) Information Collected Automatically:
- IP address and device information
- Browser type and operating system
- Time spent on the platform and page visit data
- Cookie and session data
- Transaction and betting history
Purpose of Data Collection
bazzi collects user information only for specific and legitimate purposes. No information is collected unnecessarily. The collected information is used for the following:
- Creating accounts and verifying identity
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Ensuring platform security and preventing fraud
- Providing customer support (live chat and email)
- Improving platform functionality
- Meeting legal and regulatory obligations
- Personalising the user experience
Cookie Policy
Cookies are used on the bazzi website and app. Cookies are small data files stored on your device that help improve your browsing experience.
The types of cookies we use:
- Essential Cookies: Required for login sessions and security.
- Functional Cookies: For remembering your preferences and language settings.
- Analytics Cookies: To analyse platform usage.
Most browsers accept cookies by default. You can disable cookies from your browser settings if you wish, but some services may become limited as a result.
Data Sharing and Third Parties
bazzi does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
- Technology Partners: Trusted technology service providers that assist in running the platform, who operate under strict confidentiality agreements.
- Legal Requirements: Information may be provided to authorities to comply with court orders or legal obligations.
- Fraud Prevention: Limited information may be shared to investigate suspicious activity.
Outside of the above cases, your information is not disclosed to any third party.
Data Protection and Security
bazzi applies internationally recognised security measures to protect your information. These include:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — passwords are never stored in plain text
- Regular security audits and vulnerability testing
- Two-factor verification (OTP) facility
- Restricted access — only authorised staff can view information
- Firewall and intrusion detection systems
While we take the utmost care to protect your data, no internet-based system can guarantee 100% security. You are also advised to use a strong password and not share your login details with anyone.
Data Retention Period
bazzi retains your information only for as long as necessary. All information is maintained while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud investigation purposes.
Once retention is no longer required, information is securely deleted or anonymised.
User Rights
As a bazzi user, you have certain important rights over your own information:
- Access: The right to know what information we hold about you.
- Right to Correction: The right to request that incorrect or incomplete information be corrected.
- Right to Deletion: The right to request deletion of your information in certain circumstances, though this may not be possible if legal obligations apply.
- Objection to Processing: The right to object to the use of your information for specific purposes.
- Data Portability: The right to receive certain information in a structured format.
To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 business days.
Privacy of Minors
bazzi strictly prevents anyone under the age of 21 from using the platform. Information from anyone under 21 is not knowingly collected. If we become aware that a minor's information has been collected, it is deleted immediately and the associated account is closed. To learn more about responsible gaming, please read our Responsible Gaming page, which provides guidance on gaming limits and voluntary breaks.
Marketing Communications
If you give consent to promotional communications at registration, bazzi may share offers, bonuses, and news with you. This consent can be withdrawn at any time — through your account settings or via the support team.
Even after withdrawing consent, necessary transaction-related messages (such as deposit and withdrawal confirmations) will continue to be sent.
International Data Transfers
Some of bazzi's technology partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. All such transfers are always carried out under strict contractual protections and the security of your data is ensured.
External Links and Third-Party Services
Some game studios and payment services on the bazzi platform are operated directly by third parties. These third parties have their own privacy policies. You are advised to read their own policies before using their services. bazzi is not responsible for the privacy practices of third parties.
Changes to This Policy
bazzi may update this Privacy Policy as needed. If any significant changes are made, a notice will be posted on the platform or sent to your registered email. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
Alongside this policy, detailed information about the bazzi platform's goals and services can be found on our About Us page.
Contact
If you have any questions or concerns about this Privacy Policy, please contact our support team:
- Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
- Email: [email protected]
For any formal data protection requests, please send an email with the subject line "Privacy Request".